Last updated 24/05/2021
These General Terms and Conditions (“Terms and Conditions”) relating to orders, product purchases and information sharing between d’Avossa Gioielli Srl (“d’Avossa”), with registered seat in Via Borgognona, 26, 00187 – Rome [RM] – Italy – P.iva 07444351006, and the customer interested in placing orders and purchasing products through the davossa.com website (“Site”) or by telephone contact with the d’Avossa customer service.
We invite you to read carefully this document because the Terms and Conditions described will be valid and applied for any order placed (through the Site or by telephone with d’Avossa customer service) for which, in fact, it will be asked to accept these Terms and Conditions. In case of non-acceptance, you cannot proceed with orders and purchases through the Site or telephone with d’Avossa customer service.
These Terms and Conditions do not concern purchases made at d’Avossa’s physical boutiques.
d’Avossa has the right to modify and/or periodically remove part of these Terms and Conditions and such revisions will be valid and applicable from the publication’s date on the Site.
In case of disagreement with these Terms and Conditions, the User is requested to stop browsing the Site and to stop using all the other services offered by d’Avossa.
I – ORDERS AND RETURNS
The purchase through the Site is allowed only to individuals who have reached the age of majority (eighteen) and have the legal capacity to enter into contracts. To place the order through the Site, just follow the indications thereon:
- put the product you desire in your “Shopping Bag”;
- fill out the order form requested and accept Terms and Conditions;
- check the shipping cost (Note – Shipping is always free in Europe, while for shipping outside Europe, please contact d’Avossa at: firstname.lastname@example.org);
- verify the information provided and correct any inaccuracies;
- submit the order by clicking on “Submit order”.
At the end of this procedure d’Avossa will send an automatic e-mail to confirm the receipt of your purchase. Each order may be canceled by d’Avossa even after sending this confirmation. Only the order’s and shipment’s confirmation constitutes the acceptance of the order by d’Avossa and indicates the existence of a binding sales contract.
The product price indicated in the order confirmation e-mail does not include the custom fees (if any) applied on exports and imports in the country chosen for shipment. Submitting the order means automatically accepting that the customer is responsible for paying all the additional costs relating to taxation of countries outside the European Union.
The customer is also responsible for paying all the costs related to the means of communication used to send the order (for example, the telephone costs, cost of internet connection).
The payment methods available, for orders made through the Site, are:
- the bank transfer;
- Visa, MasterCard, Maestro credit cards
All our products are shipped with insured value couriers. The shipment is always subject to receipt of full payment and the order will be shipped within 48 business hours after receipt of full payment. Estimated delivery times will change depending on the destination. In case of problems or delays in the order’s delivery, due to events not dependent to d’Avossa, this one will promptly inform the customer.
To confirm the product’s delivery, d’Avossa requires a personal handwritten or electronic signature or a person, at the delivery address, who transfers the risk and responsibility of the goods purchased to the customer. Upon delivery, the customer is responsible to check the delivered product(s) to compliance with what was purchased.
The return request must be made within 5 days from receiving the product (s) you want to return. d’Avossa undertakes to reimburse the customer within 30 days from the receipt of the returned products. The customer is responsible for paying all the cost of return process. To make the return, the customer is obliged to use the same courier chosen by d’Avossa for the shipment. In case of the customer decides to not use the same courier with which the shipment took place, he is responsible for all the risks related with the shipping method chosen and in no case d’Avossa will be responsible for the risks or damages on the returned products.
The returns must be sent to the following address:
d’Avossa Gioielli Srl
Via Borgognona, 26 – 00187 – Rome [RM] – Italy
+39 06 6990880 – +39 06 6792453
d’Avossa is not responsible in case the customer, during the return process, indicates a wrong recipient, different from d’Avossa.
The customer must return the products in their original conditions and packaging. d’Avossa will not accept the return in the event that the package does not have postage or this is not sufficient. Returned products must be:
– new and unused;
-returned in their original packaging and with all accessories, labels, stickers and seals with which they were shipped.
D’Avossa has sole discretion in determining whether the products are in original condition when returned. Moreover d’Avossa reserves the right not to accept the return if the returned product shows signs of wear, was used or altered from its original conditions.
Products that have been produced to specific customer requirements or customized in any way, are not suitable for sending back.
The refund takes place on the same means used for payment.
OWNERSHIP AND WITHDRAWAL
The products ordered through the Site remain property of d’Avossa until the full payment of the price is done. d’Avossa reserves the right to withdraw from the contract and request the return of the ordered product in the event that the customer is in default due to:
-falsification of information necessary to purchase or failure to communicate information required by law for d’Avossa;
-non-payment or incomplete payment,
-he is or has been involved in a dispute with d’Avossa regarding a previous order or he has not complied with these Terms and Conditions, or he is involved in fraudulent activity.
In case of errors in the information published on the Site (relating to prices, product description, order process) d’Avossa reserves the right to cancel orders placed on the basis of incorrect information, even after the order confirmation.
II – GENERAL INFORMATION
These Terms and Conditions are effective as of 2nd February 2021.
d’Avossa reserves the right to review, suspend or interrupt the operation of the Site at any time, without notice or responsibility. Moreover, d’Avossa has the right to limit or block the User’s access to the Site for any reason, even when It believes there is a violation of these Terms and Conditions or Applicable Laws.
This Site was created and is maintained by d’Avossa to provide Users with information on their reality and to bring their products and services closer to customers. All the materials on the Site are published for informational or promotional purposes only and they are the exclusive property of d’Avossa; therefore their cancellation, distribution, publication, display on other sites / platforms, modification or unauthorized use by d’Avossa is to be considered absolutely forbidden. d’Avossa does not contemplate the use of this Site and its materials for commercial use but only for private and personal use.
d’Avossa reserves the right to review, modify or delete the specifications, contents and products assortment on the Site at any time and without notice or responsibility, considering that the presence of products on the Site does not guarantee their actual availability. Moreover d’Avossa reserves the right to modify the prices published on the Site (it being understood that the price charged will be the one on the Site at the time the order was placed); these prices are indicated in Euros.
BRAND PROTECTION AND COPYRIGHT
For more than 30 years, the d’Avossa brand has been synonymous with excellence, elegance, uniqueness and quality. The brand was designed, created and has been in exclusive use of d’Avossa since 1975.
All materials and contents on the Site are subject to d’Avossa Copyright. All rights reserved.
These Terms and Conditions are governed and interpreted on the basis of Italian Law. In case of disputes regarding products purchase through the Site, the interested Users may refer to the Court of Rome.
d’Avossa has always been committed to assuring the integrity of its sources and the protection of human rights, fundamental and universal civil freedoms, respecting high standards of social and environmental responsibility.
The procurement of its diamonds takes place only with countries adhering to the Kimberley process (KPCS – Kimberley Process Certification Scheme), the international initiative created to hinder the trade of conflict diamonds with strict control, by member countries, of all imports and exports of rough diamonds.
A free standard warranty period of 2 years (from delivery of the products) is provided for all d’Avossa products. This warranty does not cover deformations and damages caused by the customer due to: misuse, abuse, neglect (for example: scratches and dents, loss of color/shine due to chemicals, make-up, swimming pools, hot tubs spa; loss/theft of stones). Moreover this warranty lapses in the event that the d’Avossa product purchased has been modified in any way by third parties.
d’Avossa offers its customers free personalized assistance to take care of jewellery purchased: customization service, engraving service, stone or pearl embedding, rhodium plating service, shine service and cleaning service.
(Learn more: For You).
d’Avossa guarantees the authenticity of all its products on the Site.